Trial-first setup
Organizers should test league setup, imports, public boards, check-ins, and groups before relying on PaddleTime for a paid league operation.
Fair subscription refunds.
Last updated July 17, 2026. PaddleTime is provided by PBRS and built for recurring organizer use, so refunds are handled around setup fit, billing mistakes, and whether the account has already been used for live event operations.
Refund window
If a new paid subscription does not fit the organizer workflow, contact PaddleTime support through the support form within 14 days of the first payment for review.
Request billing helpCanceled subscriptions
Canceling stops future renewal. Partial-month refunds are handled case by case, especially if the account was actively used for events.
Billing mistakes
If a duplicate charge, wrong plan, failed cancellation, or Stripe portal problem occurs, contact PaddleTime support through the support form with the organizer email, approximate charge date, and plan name.